How professional greetings compliment your phone tree
One of the most prominent places businesses can use professional greetings are within their automated attendants, or phone trees. We’ve all heard familiar phrases like “Press 1 to reach Sales, Press 2… Read More
Switchboard or voicemail?
What is the difference between a voicemail and a switchboard? What do I need for my company? This is a doubt that those not accustomed to technology often face. But no problem,… Read More
Audio formats for telephone switchboards
Many of our customers do not know the difference between the various audio formats for telephone switchboards; that may not seem to be a problem, but if you have a company with… Read More
Better a male or a female voice for your switchboard?
Choosing a male or female voice for your switchboard is often one of the biggest dilemmas for all our customers. We know that males and females have always had physical differences, but there… Read More
GDPR and the Privacy audio message for Customer Care
Many of you have certainly heard of inbound Customer Care, but few will have gone into it in depth. Today, this article will attempt to explain what it is in a very… Read More
Shocked young mum, serves cease and desist order on company because of what she hears on the phone
A few weeks ago, going about the usual household chores, 46-year-old Susan Rigler decided to call a well-known “home furnishings” company for information about curtains. Because of the high telephone traffic, Susan… Read More